Terms and Conditions

1. Acceptance of Terms

By booking an appointment or purchasing products from Storecircuit, you agree to be bound by these Terms and Conditions. These terms govern your use of our services and products, whether in-store or online.

2. Pricing and Payment

• All prices are listed in AUD and include GST unless stated otherwise.
• Prices may vary based on hair length, condition, or service complexity.
• Payment is due at the time of service or purchase.
• We accept cash, EFTPOS, and major credit cards.

3. Medical Disclosure

Clients must inform us of any:

• Allergies or skin sensitivities
• Medical conditions or treatments
• Pregnancy or recent surgeries

We are not liable for adverse reactions if medical information is withheld.

4. Consumer Guarantees

Under the Australian Consumer Law, our services come with guarantees that they will be:

• Provided with due care and skill
• Fit for the intended purpose
• Delivered within a reasonable time

If a service fails to meet these guarantees, you may be entitled to a remedy such as a refund or re-service.

5. Limitation of Liability

We are not liable for:

• Reactions due to undisclosed medical conditions
• Dissatisfaction due to personal preferences
• Losses exceeding the price paid for the service or product

6. Returns and Refunds

• Products may be returned within 14 days if faulty or not as described.
• Refunds are processed according to Australian Consumer Law.
• Change-of-mind returns are not accepted for opened or used products.

7. Privacy Policy

We collect personal information for bookings, marketing, and loyalty programs. Your data is handled in accordance with the Privacy Act. Please email us and we will share the complete privacy policy.

9. Complaints and Dispute Resolution

If you have concerns or feedback:

• Contact us via email or phone listed on our website
• We aim to resolve complaints within 5 business days
• You may also contact Consumer Affairs Victoria or your local Fair Trading office